Geofund is seeking a Customer Success Manager to join our Commercial team as we prepare for an influx of airlines and fuel supplier customers across Europe in 2026. This is a unique opportunity to build the customer success function from the ground up at a best-in-class technology company working with Fortune 100 fuel suppliers and global airlines on mission-critical traceability and regulatory compliance issues related to sustainable aviation fuel and environmental supply-chain traceability.

About Geofund

Geofund is building a digital traceability exchange between businesses to build trust, reduce risk, and simplifies regulatory reporting. We work with Fortune 100 organizations across multiple industries to support product and fuel traceability procedures globally. Our platform digitizes trade documents, and creates a digital exchange between businesses to enable transaction-level traceability for mission-critical products in the global economy.

We put our customers first, care deeply about the details, and are building a culture of highly independent, high-agency, and hard-working team members who love what they do and who they work with.

Key Responsibilities:

• Serve as primary point of contact for globally recognized airlines and fuel suppliers, building trusted relationships
• Enjoy full customer ownership from onboarding through renewal, ensuring sustainability and compliance goals are achieved
• Provide expertise and advisory to customers as they process key document workflows (POC, POS, PTD, DEA) and meet regulatory filing deadlines (EU ETS, CORSIA, ReFuelEU Aviation)
• Proactively monitor usage and adoption patterns to identify expansion opportunities
• Translate customer feedback into product insights for the engineering team
• Create customer success resources including knowledge base articles, training materials, and best practice guides
• Develop and refine scalable CS processes, playbooks, and workflows as customer base grows
• Work closely with the CEO and founding team to align customer interests and identify new opportunities for customer and company growth.